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Frequently Asked Questions

How do I know this service is legit?

Our service works with hundreds of clients worldwide from all around the world. We have many case studies from past clients. We are even a trusted seller with PayPal. We’re the top social media marketing firm in helping influencers and online businesses grow their social media brand.

Are the followers I gain real?

Unlike most of our competitors, we do not sell you fake followers. We’ve spent years developing specialized marketing techniques to help you see real, targeted growth with genuine, active followers – so yes, your followers are real.

Is your service safe to use?

Absolutely. Our service uses genuine marketing techniques to deliver real growth to your account. We work well within the constraints of Instagram and we do everything possible to ensure that your account is both safe and secure. This means absolutely no blocks or bans on your account ever.

How do I change my current targeting?

If you’re not happy with your targeting or want to change, please send us an email at support@elsahelps.com. We’ll be happy to work with you to make sure our results are meeting your needs.

How long does it take to set up my account?

Setting up your account can take up to 24 hours. Typically, it takes much less time.

How soon after I sign-up will I start seeing results?

Once your campaign has been set up, we immediately begin working on your account. Given the organic nature of our service and your growth, you can expect to start seeing results in about 12-24 hours.

How do I track my account progress and analytics?

Instructions on how to access our online dashboard was sent to you via email when you registered for our service. If you lost the email, please send an email to us at support@elsahelps.com.

What’s the difference between the monthly plans?

The difference between our monthly plans are how many marketing strategies we use and how many marketing staff we have working on your account. The higher tier monthly plan you purchase, the faster we’ll be able to grow your account. Our Business Plan has the fastest rate of account growth and offers additional features like personal consultations and hashtag research.

What is your refund policy?

We only offer refunds up to 12 hours after you have been charged. If it has been longer than 12 hours, we cannot offer a refund due to the nature of our service.

How can I cancel my subscription?

Please refer to this article. If you still have trouble cancelling your subscription, send an email to: support@elsahelps.com with your request. We will assist you as soon as possible.

How do I upgrade monthly plans?

You can upgrade or downgrade your account at anytime. Simply send an email to: support@.elsahelps.com and one of our growth specialists will be happy to help.

How do I pause my monthly plan?

Yes – you may pause your subscription at any time. Simply send an email to: support@elsahelps.com and ask your growth specialist to pause your campaign for you. This is a great option if you’d like to keep your targets and account information ready for when you’d like to restart your campaign in the future.

What if I want to use a different payment method?

That’s completely fine. Please email us at support@elsahelps.com and we’ll be happy to help.

Still have questions?

Please send any questions, concerns, or inquiries you have